TECHNICAL QUESTIONS Can't See Videos & Videos Won't Play The first thing to always try when you can't get a video to play is to restart your computer and login to the site and try to play a video. Most of the time this will fix the problem. If you still can't get a video to play read the answer to the question above. Also make sure you have all video software files and updates installed including Windows Media Player and also Real Player. If you need any assistance or if you are still experiencing problems please contact us and we would be more than happy to assist you. Who is Billing Support? Billing Support provides real time check and/or credit card processing services for this web site. Apart from providing such services, Billing Support is not affiliated in any way with this web site. The owner/operator of this web site is solely responsible for its content, the content of any promotional material they may distribute and the means of such distribution. What is a Member ID? When you purchase a subscription, you are issued a 4 - 8 digit Member ID . You should have received your Member ID from either the approval screen when the order was made or in the email confirmation sent to you immediately after submitting your order. You should always maintain a record of your Member ID and should use this number in any correspondence with a customer service representative. Can I get information on the membership that I purchased? Yes, use the Retrieve Membership Information form . My card has been used fraudulently in the past and now I can't join a Website. Why is this? Anytime fraudulent activity is reported on a credit card, the card number is placed in a negative database which prevents any further transactions on this card. I did not receive a sales confirmation email. Why? Sales confirmation emails are sent with each order that Billing Support processes. So please make sure that you enter a valid email address each time that you purchase a membership to insure that you'll receive your confirmation. I purchased a subscription using my checking account but I cannot get access. Why is this? Purchasing a membership using your checking account is a two step process. First, your order is approved and then you are sent an email confirmation which gives you information on activating your check order. If you do not activate your order, then you will not be billed and you will not gain access to the Website you joined. Please make sure that you enter a valid email address when making a purchase.
PASSWORD QUESTIONS I have forgotten my username and password. Where can I get this? Use the Retrieve Membership Information form. My username and password do not work. What do I do? Use the Refresh Username and Password form. I forgot the URL (address) of the Website that I joined. Where can I get this? Go to this page and type in your Member ID.
BILLING QUESTIONS I have purchased a subscription to a Website. Under what name will the charge appear on my credit card statement? The name or 'descriptor' of the company will be the same name as the one on the order form for the site you joined, or on the email confirmation you received. I purchased a trial membership - will I be billed? Your credit card will be billed the initial low cost price. If you do not cancel your trial membership prior to the end of the trial, then your credit card will be billed for a standard monthly membership on a recurring basis. Please refer to the terms and conditions of the Website that you joined for further information. How do I cancel my membership? Contact our 24/7 support team by clicking here. Once I cancel my membership will I be billed again? No. Once a membership is cancelled there will be no further billings. CONTACT INFORMATION If you have any further questions, click here.
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